Refunds & cancellation

1. Provider

Service provider

CRYPTO MONEY INVEST d.o.o.

Registered address

Kumodraška 170, Beograd (Voždovac), Serbia

Company registration number / MB

21366153

Tax identification number / PIB

110590827

Support & privacy

support@weeyuga.com

Business support phone

+381652446218

2. Full refund of the first subscription payment

We provide a full refund of your first TruthGraph software subscription payment if you request it within 14 calendar days after that payment. This covers monthly and annual subscriptions, consumers and business customers, including customers who have used the app. You do not need to give a reason. This contractual promise adds to mandatory legal rights and any greater applicable Paddle rights.

3. Requesting and receiving a refund

Email support@weeyuga.com with your purchase email, transaction reference and charge date, or use Paddle buyer support or your receipt support link. Do not send passwords, full card details or repository secrets. Paddle.com is our online reseller and Merchant of Record for orders it processes and handles order-related customer service and returns. We coordinate product-related refund requests with Paddle; technical support remains with us. Approved refunds normally return to the original payment method; Paddle states that eligible refunds are processed within 14 days of approval, with bank posting time varying. Applicable statutory withdrawal deadlines remain in force. Access associated with a refunded purchase may end.

4. Renewals and billing problems

The voluntary first-payment window does not automatically apply to renewals. Renewal refunds remain available for duplicate or incorrect charges, material service defects, and mandatory legal rights, including any applicable renewal withdrawal right. Contact support promptly so we can investigate and address the issue. Unused time alone is normally not refunded outside the first-payment promise. Plan-change credits are not automatically cash refunds.

5. Cancellation, refunds and closure are separate

To stop renewal, use Account → Billing or the Paddle customer portal linked from your receipt. Cancellation normally takes effect at the end of the paid period and retains access until then. There is no cancellation fee. Check the effective date and confirmation. Disconnecting a repository, uninstalling a skill or stopping use does not cancel billing.

A refund request does not automatically stop renewal; request both if needed. Account closure ends account access and starts data erasure, so cancel renewal and resolve pending billing first. Closure is not itself a refund request. See Terms and Privacy.

6. Paddle and mandatory rights

The Paddle Refund Policy and Buyer Terms apply to transactions Paddle processes. Our broader first-payment promise is not conditional on a consumer status or non-use of the app. Nothing here limits non-waivable rights. Live checkout charges real payments; any separately labeled sandbox checkout uses test payments only.